Privacy Policy

Last Updated: March 12, 2026

Synapse Solutions LLC ("Synapse Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software platform, AI agent services, and related services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Business name and address
• Billing and payment information
• Account credentials
• Any other information you choose to provide

1.2 Usage Data

We automatically collect certain information when you access or use our Services, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring and exit URLs
• Device identifiers and characteristics
• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect usage data, remember your preferences, and improve our Services. You may control cookie settings through your browser preferences; however, disabling cookies may limit certain features of the Services.

1.4 AI Interaction Data

When you interact with our AI-powered agents and tools, we may collect:

• Conversation transcripts and chat histories
• Voice call recordings and transcriptions (where applicable and with consent)
• Queries, prompts, and responses generated by AI systems
• Feedback and ratings you provide on AI interactions
• Configuration and customization data for AI agents

2. How We Use Your Information

2.1 Providing and Maintaining Services

We use the information we collect to:

• Create and manage your account
• Process transactions and send billing-related communications
• Deliver the features and functionality of our platform, including CRM and AI agent services
• Provide customer support and respond to your inquiries

2.2 Communications

We may use your information to:

• Send appointment reminders, service updates, and transactional notifications
• Deliver promotional offers and marketing communications (with your consent)
• Send SMS/text messages as described in Section 3 below
• Communicate important changes to our Services or policies

2.3 Improvement and Analytics

We use collected data to:

• Analyze usage trends and improve our platform's performance
• Develop new features and services
• Monitor and prevent fraud, abuse, and technical issues
• Conduct research and analytics to enhance user experience

2.4 AI Training and Improvement

We may use de-identified or aggregated AI interaction data to improve our AI models, train new capabilities, and enhance the quality of AI-generated responses. Personal information is not used for AI training without your explicit consent. You may opt out of AI training use by contacting us.

3. SMS/Text Message Communications

Synapse Solutions and its clients may send SMS/text messages as part of the Services. This section describes our practices regarding text message communications.

3.1 Types of Messages

You may receive the following types of SMS/text messages:

• Appointment Reminders: Notifications about upcoming appointments, schedule changes, and confirmations.
• Service Updates: Transactional messages regarding your account, order status, service changes, and important alerts.
• Promotional Messages: Marketing communications, special offers, discounts, and event invitations (sent only with your prior express consent).
• AI Agent Messages: Automated messages generated by AI-powered agents configured by our clients, including conversational AI interactions, follow-ups, and automated workflows.

3.2 Consent

By providing your phone number and opting in to receive text messages, you consent to receive SMS/text messages from Synapse Solutions and/or its clients at the phone number you provided. This may include messages sent by automated AI agents on behalf of our clients.

3.3 Message Frequency

Message frequency varies based on your interactions, account activity, and the services you use. You may receive recurring messages depending on your communication preferences and the AI agents configured for your account.

3.4 Message and Data Rates

Standard message and data rates may apply to any SMS/text messages you send or receive, depending on your mobile carrier plan. Synapse Solutions is not responsible for any messaging or data fees charged by your carrier.

3.5 Opting Out

You may opt out of receiving SMS/text messages at any time by:

• Replying STOP to any text message you receive from us
• Emailing us at admin@synapsesolutions.ltd
• Calling us at (323) 800-6070

After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe.

3.6 Help

For help or questions about text messaging, reply HELP to any message you receive from us, or contact us at admin@synapsesolutions.ltd or (323) 800-6070.

3.7 Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and network conditions. Synapse Solutions makes no guarantees regarding the timing or delivery of SMS/text messages.

3.8 No Sharing of Phone Numbers

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, processing payments, sending communications, and delivering the Services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a lawful request.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We take the security of your information seriously and implement industry-standard measures to protect it, including:

• Encryption at Rest: Sensitive data, including API keys and credentials, is encrypted using AES-256 encryption.
• Encryption in Transit: All data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption.
• Access Controls: We enforce strict access controls, role-based permissions, and the principle of least privilege to limit who can access your data.
• Monitoring and Auditing: We regularly monitor our systems for vulnerabilities and unauthorized access.
• Secure Infrastructure: Our Services are hosted on secure, reputable cloud infrastructure providers with their own robust security measures.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to implementing and maintaining reasonable safeguards.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Specific retention periods may vary depending on the type of data:

• Account Data: Retained for the duration of your account and for a reasonable period afterward for legal and business purposes.
• Transaction Records: Retained as required by applicable tax, accounting, and financial regulations.
• AI Interaction Data: Retained in accordance with your preferences and our data management policies. You may request deletion at any time.
• Communication Records: SMS/text message logs and related opt-in/opt-out records are retained as required for compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out: You may opt out of marketing communications, text messages, and certain data processing activities at any time.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within the timeframe required by applicable law.

8. Third-Party Services

Our Services integrate with and rely on third-party platforms and tools. These third parties have their own privacy policies, and we encourage you to review them:

• GoHighLevel: We use GoHighLevel as our core CRM and marketing automation platform for managing contacts, communications, workflows, and AI agent functionality. GoHighLevel processes data on our behalf in accordance with their privacy practices.
• Stripe: We use Stripe to process payments securely. Your payment information is handled directly by Stripe and is subject to Stripe's Privacy Policy.
• AI Service Providers: We use third-party AI providers to power conversational AI agents, voice AI, and other intelligent features. AI interaction data may be processed by these providers in accordance with their privacy policies and our data processing agreements.

We are not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policies of any third-party services you interact with through our platform.

9. Children's Privacy

Our Services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to promptly delete such information. If you believe that a child under 13 has provided us with personal information, please contact us immediately at admin@synapsesolutions.ltd.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, providing additional notice (such as by email or through an in-app notification).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of those changes.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: